Free Shipping & Returns (Orders over $225)
Delivery & Returns
Runrug Delivery & Returns
Express Shipping (1-3 days): We provide fast shipping, ensuring your items arrive within 2-3 working days.
Free 30-Day Returns Window: You have up to 30 days to return your purchase for free, providing peace of mind. This policy excludes bespoke items and runners ordered in our shortest 1ft length. (Orders over $250)
Step One: Order Prepared
Once your order is placed, your package is sealed and prepared for shipping.
Step Two: Order Dispatched
Your order will be delivered within 1-3 working days!
Step Three: Notified
You will be notified when your order is on its way.
Here, you can list a safe place if you won’t be home.
Step Four: Order arrives
Time to unpack your runner or rug & see it in its new home!
Fast Shipping
We offer fast shipping on all runners, stair rods, and accessories.
Canada
Canada... we've got you covered! We aim to have your order arrive at your door within three working days.
We also offer free express shipping for orders over $250!
30,000+ Reviews
We’re all about taking the stress out of online shopping for your perfect flooring product. Having delivered over 300,000 orders, and received over 30,000 positive reviews, we’ve focused on creating an effortless experience when shopping with Runrug. You can read our reviews here!
Returns
Enjoy free returns within 30 days, unless your product falls under our list of exclusions. For returns, contact our team and we’ll handle the rest! Exclusions apply to bespoke items, samples, runners ordered in our shortest 1ft length, as well as singular stair rod purchases.
(Orders over $250)
Refunds
If you’re not completely satisfied, return your purchase for a full refund. Once received, we’ll process it and issue your refund.
Bespoke Item Returns Policy
Bespoke items and samples are not eligible for free returns or refunds.
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