Runrug Delivery & Returns

Express Shipping (2-5 days): We provide express shipping, ensuring your items arrive within 2-5 working days.

Free 30-Day Returns Window: You have up to 30 days to return your purchase for free, providing peace of mind. This policy excludes bespoke items. (Orders over $300)

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Step One: Order Prepared

Once your order is placed, your package is sealed and prepared for delivery.

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Step Two: Order Dispatched

Your order will be delivered within 2-5 working days!

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Step Three: Notified

You will be notified when your order is on its way.

Here, you can list a safe place if you won’t be home.

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Step Four: Order arrives

Time to unpack your runner or rug & see it in its new home!

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Fast Delivery

We offer fast delivery on all runners, stair rods, and accessories.

Australia

Australia... we've got you covered! We aim to make sure your order arrives within 2-5 working days!

We also offer free express shipping on orders $300.

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30,000+ Reviews

We’re all about taking the stress out of online shopping for your perfect flooring product. Having delivered over 300,000 orders, and received over 30,000 positive reviews, we’ve focused on creating an effortless experience when shopping with Runrug. You can read our reviews here!

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Returns

Enjoy free returns within 30 days, unless your product falls under our list of exclusions. For returns, contact our team and we’ll handle the rest! Exclusions apply to bespoke items, samples, as well as singular stair rod purchases. (Orders over $300)