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We're here to help.

Have a question? Our team of experts are ready to assist you with any issues

Rapid replies

Easy returns

Friendly advice

Prefer to email us directly?

However you'd rather reach us, we're ready to help.

Email us

help@runrug.com

Fast replies, expert responses

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Can you cut a runner to my exact length?

Absolutely, custom lengths are our speciality! Every runner is made to order, just open the runner you like and enter your exact measurements in the 'Choose Your Size' step.

If you'd like a helping hand, start a custom enquiry above with your sizes, and we'll take care of the rest.

Can I order a sample?

Absolutely. Samples are available across the range, so you can check the colour and texture in your own home before committing to a full order.

How do returns work?

Returns are completely free. Just message us and drop-off your order at a local kiosk. Once it arrives back to us, we refund you. No delays, no hassle.

Where is my order?

You can track your order by logging into your account, the Shop app, or through your order confirmation email.