Free Shipping & Returns (Orders over $150)
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Have a question? Our team of experts are ready to assist you with any issues
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However you'd rather reach us, we're ready to help.
Call us
1-908-386-4809
Eastern: 9am - 5pm
Central: 8am - 4pm
Pacific: 6am - 2pm
Email us
help@runrug.com
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Can you cut a runner to my exact length?
Absolutely, custom lengths are our speciality! Every runner is made to order, just open the runner you like and enter your exact measurements in the 'Choose Your Size' step.
If you'd like a helping hand, start a custom enquiry above with your sizes, and we'll take care of the rest.
Can I order a sample?
Absolutely. Samples are available across the range, so you can check the colour and texture in your own home before committing to a full order.
How do returns work?
Returns are completely free. Just message us and drop-off your order at a local kiosk. Once it arrives back to us, we refund you. No delays, no hassle.
Where is my order?
You can track your order by logging into your account, the Shop app, or through your order confirmation email.