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Rug Runners - available in any length!
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Help & Contact

Please select the subject below and click for more information.
  • Are your products in stock?

    Yes! Everything we sell on our website is physically in our depot.

    This means we can despatch your order immediately to arrive with you in just 2 to 3 business days.

  • How secure is your online payment?

    At Runrug we are very security conscious. We use a strong SSL encryption on all pages.

    Online credit card and debit card payments are handled by our secure payment provider - PayPal Pro. PayPal Pro provide a secure internet payment system for both credit and debit card payments. All payment information is encrypted using state of the art SSL encryption.

  • What is SSL and how does it protect my privacy?

    The SSL encryption in use on this site is the online standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites.

    Data sent via an SSL connection is protected by encryption, A mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that confidential data sent to a website, such as credit card numbers, are kept private

  • How long does shipping take?

    All products are despatched within 24 hours of placing an order and will arrive with you within 2 to 3 business days (unless otherwise stated when ordering).

    As soon as we despatch the order, we will send you full tracking details.

    We offer free shipping and free returns on all orders.

  • How will my order be shipped?

    We ship orders via numerous reputable couriers that offer a full tracked service.

    You are able to communicate with the courier from the moment we despatch the order. You have options to delay the shipment, change the address, add shipping notes etc etc.

    You will be able to track the order from the moment we despatch it and if you have any issues, you can contact the courier direct or we can do it on your behalf.

    We offer free shipping and free returns on all orders.

  • Can you tell me when my product(s) will arrive?

    Once we have despatched your order, you shall receive tracking information via email, at which point you will be able to track the progress of the order.

    Shipping is typically 2 to 3 business days and we offer free shipping and free returns on all orders.

  • Can I track my order?

    Once we have despatched your order, we shall email you with full tracking information.

    We offer free shipping and free returns on all orders.

  • Do you have a returns policy?

    Return Policy

    30 day free returns policy on all orders.

    Simply inform us within 30 days of receiving the product that you would like to return the product and you will qualify for our free returns service, on orders over $150.

    Just email us at help@runrug.com or complete our contact form here to make us aware of your return. We shall then arrange a collection to take place within 24hrs. The item/s can be collected from your address and or we can send you a returns label to drop off at a local drop off point. Once the item has been collected or dropped off, we will refund the value of the item/s that had been paid at the point of the order being placed.

    No delays & no hassle. If you don't like the product, we will refund you. It's as simple as that!

    Please note that items purchased which are identified on the product listing as Bespoke Product / Made to Order are not eligible for free returns and refunds, additionally, 1 foot hall/stair runners and singular rod orders are considered to be sample options and therefore are also not eligible for free returns or refunds. 

  • How true to life are your product images?

    We take photos of the product in-house to ensure the colors are as true to real life as possible.

    We believe the representation is as true as we can possibly make it but don't worry, we offer free returns on all products to make sure you don't make a mistake!

  • What are the quality of your items like?

    We have supplied product descriptions and high resolution images so you can get the best idea possible, however we understand that mistakes can be made when ordering online and you don't truly know if you like the product until you see it in your home, this is why we offer a free 30 day returns policy.

  • How do I care for my product?

    Any product that has 100% Polyamide or 100% Polypropylene is stain resistant, so a white cloth and diluted cleaning solution will bring out nearly any stain.

    Regular vacuuming is always recommended on carpet products to ensure that loose dust and dirt is picked up, as well as bringing the pile back to its original position.

  • What if I miss my shipment?

    If no one is available to accept the item then simply rearrange the shipping direct with the courier.

    The courier will send you an email once we despatch your order and you will have all of the relevant options at your finger tips such as.......'change address', 'change shipping date', 'rearrange delivery' etc etc.

    Should you have any issues at all, please contact our team directly and we will take care of it on your behalf.

  • What is the best way to contact you?

    There are numerous ways in which you can contact our customer care team to get help: -


    1) Call us on 1-908-866-8224 

    2) Complete the form here and request a callback within 24 hours

    3) Complete the form here and we will reply via email within 24 hours



    Our contact/returns address is: -

    Runrug USA

    3390 Rand Rd STE D

    South Plainfield