Free and Fast Shipping

We offer a free, fast shipping service and a free, easy returns service on all orders over $150. Should you want to return a product to us for any reason, it couldn't be easier!

Worldwide fast delivery with DHL Express

When you choose Express delivery by DHL, your order will be sent with the On-Demand Delivery (ODD) Service. 

Once your order is shipped, you will receive a shipping notification from DHL EXPRESS.

DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best

DHL On Demand Delivery offers flexible delivery options:

·      Deliver my package to another address: alternate delivery to work or family
·      Deliver my package at a safe place: authorize shipment release to appointed safe place
·      Deliver my package with neighbor: Leave the package at your neighbor, reception or guard specified
·      Deliver my package at a DHL ServicePoint: hold for pick?up collection
·      Request to store my package: vacation hold safekeeping your parcel up to 30 days
·      Deliver my package on another day: scheduled delivery

16,000+ Positive Reviews!

At Runrug, we want to remove all of the stress from buying online and our 16,000+ positive reviews prove we do that!

Return

All you need to do to return a product is contact our team within 30 days to let us know you want to return the product and we shall take care of everything else. Please note free returns are only available on orders over $150. 

Please note, items listed as Bespoke Product / Made to Order are not eligible to be returned for exchange or refund. 

Refunds

As soon as we receive the item back at our depot, we will issue your refund or process your exchange within 2 business days.

 

Contact Us

If you need any help at all or want to return a product, please Contact Us

Policy

Please note that items purchased which are identified on the product listing as Bespoke Product / Made to Order are not eligible for free returns and refunds, additionally, 1ft hall/stair runners and singular stair rod orders are considered to be sample options and therefore are also not eligible for free returns or refunds.