Runrug Delivery & Returns

Standard Delivery (1-3 days): We provide standard shipping for non-urgent orders, ensuring your items arrive within 2-3 working days.

Next-Day Delivery: Need your items sooner? Select our next-day delivery service at checkout and we’ll prioritise your order to reach you the following day. Please note that next-day delivery is available for orders placed before 12:00pm.

Free 30-Day Returns Window: You have up to 30 days to return your purchase for free, providing peace of mind. This policy excludes bespoke items and runners ordered in our shortest 30cm length.

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Step One: Order Prepared

Once your order is placed, your package is sealed and prepared for delivery via DHL.

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Step Two: Order Dispatched

Your order will be delivered within 1-3 working days unless you’ve opted for next-day delivery!

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Step Three: Notified

You will be notified when your delivery is on its way.

Here, you can list a safe place if you won’t be home.

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Step Four: Order arrives

Time to unpack your runner or rug & see it in its new home!

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Fast Delivery

We offer free, fast delivery on all runners, stair rods, rugs, carpets and accessories.

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United Kingdom

Next-day delivery service: Order before 2:30pm and get it the next working day for an additional £5.00. Non-Mainland UK: Allow 2-3 working days for delivery at a cost of £15.

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30,000+ Reviews

We’re all about taking the stress out of online shopping for your perfect flooring product. Having delivered over 300,000 orders, and received over 30,000 positive reviews, we’ve focused on creating an effortless experience when shopping with Runrug. You can read our reviews here!

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Returns

Enjoy free returns within 30 days, unless your product falls under our list of exclusions. For returns, contact our team and we’ll handle the rest! Exclusions apply to bespoke items, samples, runners ordered in our shortest 30cm length, as well as singular stair rod purchases.