Unlike many other online flooring retailers most of our products are available in stock and ready for next day dispatch. If you wish to order a large quantity of a particular product please contact us to ensure we have your required number in stock.
At runrug® we are very security conscious and so we use strong SSL encryption on any pages where you enter your personal details. You may pay online or by phone using either your PayPal account, or any of the credit and debit cards shown on the top right of our website.
Online credit card and debit card payments are handled by PayPal. Together they provide a secure internet payment system for both credit and debit card payment. All payment information is securely encrypted using state of the art SSL encryption (see below for details).
The SSL protocol in use on this site is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential.
Yes, we can ship to many international locations. Please contact us for more information and costs.
Yes, we ship to all areas of Canada! If you can't find your delivery address when placing an order please contact us at email@example.com - we have a dedicated customer service team on hand ready to help with these types of situations and I'm sure we'll find a resolution in no time!
We aim to deliver 4 working days from when you place your order, some custom size products such as rods can vary. We send tracking information via email so you can follow your item(s) journey and your product will be sent through a reputable courier. Should you require more information please feel free to email firstname.lastname@example.org and we can chase the progress on your behalf.
All of our products products are dispatched using a trust worthy, reliable courier. They provide a high quality 24-hour service; all parcels are signed for giving you peace of mind that your product will not end up in someone else’s hands. We can provide a tracking number upon request after the order has been dispatched.
As we use a third party courier company we cannot provide you with an exact delivery time. Deliveries are made between the hours of 08:00am and 16:00pm. We can provide you with a tracking number and details so that you can track your order.
YES! You will be able to track your parcel by logging into 'My Account'. We will also email you the tracking details once the item has been dispatched and in the hands of the couriers.
If you cannot locate the tracking details then all you have to do is contact us and we will give you the tracking information and guide you through the tracking process.
Yes, this is no problem at all. This will be an option available to you when you enter our secure online checkout. If you would like to change the delivery address after you have completed the checkout please contact us and we will do our best to arrange it.
Returns on orders over $200 are free. All you need to do is email helpCA@runrug.com or contact us here and we shall ensure we arrange the return for you.
The item/s will be collected from your address and returned back to our warehouse or we will send you a returns label to drop off at a local drop off point. Upon return, we will refund the value of the item/s that had been paid at the point of the order being placed.
If your order is under $200, then please arrange to send it back to our address at your own expense.
*Please note that the following products are excluded from our free returns service and 30-day return policy......Orders under $200, 1ft Lengths, Clearance Runners, Made to Order Stair Rods, Made to Order Brink & Campman, Made to Order Alternative Flooring, and Opened Wedding runners.
Should you need to send a product back to us on your own accord then our returns address is as follows:-
45 Mural Street, #3
We are constantly reviewing and improving pictures to ensure they are as accurate as possible but there are too many variables for us to be able to guarantee that all rugs will be exactly the same colour as depicted on your screen. If in doubt contact us and where possible we will try to describe the colours for you or send a free sample out to you.
runrug® deals only with reputable manufacturers and importers and so whether you are purchasing one of our budget products or our superior quality products you can be assured that they have been made to a high-quality standard. As with all goods available for purchase, quality varies with price and so it follows that more expensive items will generally be manufactured to a higher quality due to the use of better materials and more dense piles. Please contact us if you would like any further details regarding the quality of a particular runner or rug. We will happily send out free samples should you be unsure prior to purchase.
Regular vacuuming and general cleaning on a periodic basis will help to ensure that your item looks good for as long as possible
NO! We are an ethical retailer. We and our suppliers support all initiatives opposed to child labour across the world.
Got a question? - Have a problem?
There are numerous ways in which you can contact our customer care team to get help: -
1) Call us on 365-800-1765 (7am - 12pm (ET) / Monday - Saturday)
2) Complete the form here and we will reply via email within 24 hours
3) Complete the form here and request a call back within 24 hours
4) See our Helpdesk and our FAQ's - Click here
Our office hours are 7am to 12pm (ET) - Monday to Saturday
Our address is: -
45 Mural Street, #3